🔐 Privacy Policy

Effective Date: March 12, 2019

KickVera (“we,” “us,” or “our”) takes your privacy seriously. This Privacy Policy explains how we collect, use, store, share, and protect your personal information, as well as the rights you may have regarding that information.

By using our website, products, or services, you acknowledge that you have read and understood this Privacy Policy.

1. 👤 Definition of Personal Information

Personal information means information that can identify you directly or indirectly, either on its own or when combined with other information.

Data that has been irreversibly anonymized so that it can no longer identify a specific person is not considered personal information under this Policy.

2. 📥 Information We Collect

📝 Information You Provide

When you create an account, purchase products, contact us, complete a survey, or use our online customer service, we may collect:

Your name, email address, and telephone number
Billing and shipping addresses
Order and product-customization details
Account and authentication information
Customer-service communications
Payment status and transaction information

💳 Card payments are generally processed by third-party payment providers. Except for information required to complete a transaction, we do not directly store complete card numbers or security codes.

💻 Information Collected Automatically

When you visit our website, we may automatically collect:

Device type and device identifiers
IP address and approximate location
Operating system and browser type
Website access and usage records
Information generated by cookies and similar technologies
Error, performance, and diagnostic information

Where permitted by applicable law and with any required authorization, we may use IP addresses, GPS, or similar technologies to determine a device’s approximate location.

3. 🎯 How We Use Personal Information

We may use your personal information to:

📦 Process orders, payments, deliveries, refunds, and after-sales service
👤 Create and manage your account
💬 Respond to enquiries and provide customer support
🛠️ Improve our website, products, and services
📊 Conduct data analysis, research, and internal audits
🔒 Verify accounts, prevent fraud, and investigate suspicious activity
⚖️ Fulfil legal obligations and enforce our Terms of Service
🎁 Administer competitions, discounts, and promotions
📧 Send marketing communications with your consent
📣 Measure and improve advertising and marketing performance

Where processing requires your consent, you may withdraw that consent by contacting us. Withdrawal will not affect the lawfulness of processing performed before your consent was withdrawn.

4. ⚖️ Legal Basis for Processing

Where required by applicable law, we process personal information on one or more of the following grounds:

Performance of a contract with you
Compliance with legal obligations
Your explicit consent
Protection of your or another person’s vital interests
Our legitimate business interests, provided that they do not improperly override your rights

For users in the European Economic Area, we process personal data under the applicable legal grounds set out in Article 6 of the General Data Protection Regulation (GDPR).

5. 🍪 Cookies and Similar Technologies

Cookies are small text files stored on your browser or device. We may also use device identifiers, pixels, and similar technologies.

Cookies may be used to:

Keep the website functioning properly
Remember login status and preferences
Analyse website traffic and usage
Improve website performance and security
Personalize content and advertisements
Measure advertising and marketing performance

Except for cookies that are strictly necessary for the website to function, we will request consent where required by applicable law. You may manage or delete cookies through our cookie settings or your browser settings. Disabling certain cookies may affect website functionality.

6. 🤝 Sharing Personal Information

We may share personal information, only where necessary, with:

Payment-service providers
Logistics and delivery companies
Website-hosting and technology providers
Customer-service and marketing providers
Analytics and fraud-prevention providers
Professional advisers, auditors, and insurers
Affiliates and business partners
Government, regulatory, or law-enforcement authorities where legally required

Service providers may process information only according to our instructions and for agreed purposes. They must maintain appropriate security and confidentiality measures.

We do not sell your personal information or allow third parties to use it for their independent marketing purposes without your explicit consent.

7. 🌍 International Data Transfers

Because we serve customers worldwide, your personal information may be transferred to servers, service providers, or partners outside your country or region.

Where required, we use appropriate safeguards for international transfers, such as data-protection agreements, standard contractual clauses, or other legally recognized mechanisms.

8. 🏢 Business Transactions and Legal Disclosures

If we undergo a merger, acquisition, restructuring, financing, asset transfer, bankruptcy, or similar transaction, personal information may be transferred as part of the relevant business assets.

We may also disclose personal information where necessary to:

Comply with laws, court orders, or government requests
Investigate fraud, unlawful activity, or security incidents
Enforce our Terms of Service and other agreements
Protect the rights and safety of our business, users, or the public
Establish, exercise, or defend legal claims

9. 👶 Children’s Privacy

Our products and services are primarily intended for adults. We do not knowingly collect personal information from children under 16.

If we learn that we have collected information from a child below the applicable minimum age, we will take reasonable steps to delete it promptly. Parents or guardians who believe a child has provided us with personal information should contact us.

10. ✅ Your Rights

Depending on applicable law, you may have the right to:

Access the personal information we hold about you
Correct inaccurate or incomplete information
Request deletion of your personal information
Restrict or object to certain processing activities
Withdraw previously provided consent
Receive your data in a structured, commonly used, machine-readable format
Request transfer of your data to another service provider
Object to significant decisions based solely on automated processing
Submit a complaint to the relevant data-protection authority

We may need to verify your identity before fulfilling a request. We normally respond to valid requests within 30 days. If applicable law allows additional time, we will notify you.

Certain requests may be restricted because of legal obligations, transaction-record requirements, fraud prevention, or the establishment or defence of legal rights.

11. 🔗 Third-Party Websites and Services

Our website may contain links to third-party websites, products, or services. Third parties maintain their own privacy policies, and we are not responsible for their privacy practices, content, or services.

We recommend reviewing the relevant third party’s privacy policy before using its website, products, or services.

12. 🛡️ Data Security

We use reasonable technical, administrative, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss.

However, no online transmission or electronic storage system can be guaranteed to be completely secure. Please protect your account password and contact us promptly if you notice suspicious activity.

13. 🗄️ Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this Policy.

Retention periods depend on factors such as order fulfilment, account duration, after-sales service, dispute resolution, fraud prevention, and applicable tax, accounting, and legal requirements. When the retention period ends, we will securely delete or irreversibly anonymize the information.

14. 🔄 Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business, technology, industry practices, or regulatory requirements.

The updated Policy will be posted on this page with a revised effective date. For significant changes, we may provide notice through our website, email, or another reasonable method.

Your continued use of our products or services after an update means that you acknowledge the revised Policy.

15. 📩 Contact Us

If you have questions about this Privacy Policy, our handling of personal information, or your privacy rights, please contact us:

🏢 Company: KickVera Sports Development Co., Ltd.
✉️ Email: support@kickvera.com
📱 WhatsApp: +852 4629 5428

This is a general Privacy Policy. Before publication, it should be updated to identify the payment, logistics, analytics, advertising, and cookie services actually used and reviewed by a professional familiar with the privacy laws of Hong Kong and your target markets.