After-Sales Policy

🛡️ After-Sales Policy

Thank you for choosing our products! We hope you are satisfied with your purchase. If you have any questions about our services, please carefully review the information below.

📩 Reminder: If you cannot find our email in your inbox, please check your spam or junk folder.

1. 📦 Order Processing

⏳ Orders are usually processed within 3–5 business days. If an item is out of stock, processing may take 5–8 business days.

📧 After completing your payment, you will receive an Order Confirmation email containing the product details and our contact information. Please review your order carefully.

✏️ To change the size or delivery information, or cancel a non-customized item, contact us within 24 hours of payment and provide the email address used to place the order. Orders cannot be modified after 24 hours.

⚠️ Customization details cannot be changed: This includes sleeve patches, customized names, and numbers. Please check all customization details carefully before placing your order. Once submitted, your order will be produced according to the information provided.

🚚 After your order has been shipped, you will automatically receive a Shipping Confirmation email containing the tracking number and tracking instructions.

2. 🏷️ Out-of-Stock Items

Because we offer a large selection of jerseys, certain products or sizes may become unavailable after an order is placed. In such cases, we may need additional time to source or restock the item.

💳 If we cannot fulfil your order within 5–8 business days, we will contact you and arrange a refund.

⏱️ Refunds are usually processed within 48 hours and returned through the original payment method. Please check your payment provider’s notifications.

3. 💰 Refunds, Quality and Sizing Issues

To cancel your order and request a refund, contact us through WhatsApp or email within 48 hours of payment.

⚠️ After 48 hours, the order may have entered production or processing and can no longer be cancelled or refunded.

If you experience any of the following issues after receiving your order, please contact our customer service team:

📏 Incorrect or unsuitable sizing
🔢 Incorrect customized name or number
🧵 Major product defects
🏷️ Detached sleeve patches
📦 Damage during transportation

We will work with you to provide an appropriate solution.

4. ❓ Frequently Asked Questions

1. What should I do if my order does not arrive?

If your order does not arrive within the estimated delivery period, please contact us. If the package is confirmed as lost in transit, we will send a replacement at no additional cost.

2. Do you accept customized team-uniform orders?

👕 Yes. We accept team and corporate orders and offer volume discounts.

🎨 Our professional design team can create uniforms that reflect your team’s identity and style. You may choose from our existing designs or submit your own.

3. Can I order products for my retail store?

🏪 We accept corporate orders and may offer volume discounts based on the order quantity. Please contact us by email for details.

⚠️ Please note that we do not operate as a wholesale supplier.

4. Are your products restricted in my country?

🌍 Import regulations vary by country. Sportswear is generally not considered a restricted product, but we recommend checking with your local customs authority before ordering.

5. 🎥 Video Reviews and Coupons

1. 🎬 Record a clear video of at least three minutes, honestly showing the product details and introducing our website, current promotions, and your shopping experience.

2. 📝 Use the following title format:

Store name + website domain + product name + unboxing review

Example:

KickVera (kickvera.com) 2026–27 Bayern Munich Home Player-Version Jersey Unboxing Review

3. 🔗 Include the product link and our website link in the video description.

4. 🎁 When your video reaches 500 views, you will receive a US$10 coupon. After reaching 3,000 views, you will receive an additional US$50 coupon.